Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

Vendors are trying to appeal to employees to make the case that adopting AI-powered tools is in their best interest.

Grace: According to Slack’s Workforce Index survey, the top three low-value tasks consuming employee time are: unnecessary meetings, routine email management, and excessive paperwork/data entry. While ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

The new, out-of-the-box agents include the following: Agents in SharePoint Users can create their own agents, tailored to specific SharePoint files, folders or sites that support common business ...

Economic revitalization: in-office workers can help revitalize city centers and support local economies. Economic concerns: recent layoffs and the spectre of a potential recession have prompted some ...