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martech
2h
Mitel makes customer experience Talkative
Mitel has sought to translate that experience into what its customers need. “When we create a contact center the idea is that ...
martech
3h
Understanding customer entry and exit in event-based journeys
Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement.
martech
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The two approaches to AI implementation: Collaboration vs. independence
From AI teams to solo creators, learn how to align AI strategy with business goals and drive innovation effectively.
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